Effective Date: [11-12-2024]
At Unique Shopping Karaikudi, we value customer satisfaction and aim to provide a seamless shopping experience. This policy outlines the terms and conditions for returning products and requesting refunds.
1. Eligibility for Returns
- Products can be returned if:
- They are defective, damaged, or incorrect upon delivery.
- They remain unused and in their original condition, with tags and packaging intact.
- Returns must be initiated within 7 days of receiving the product.
2. Non-Returnable Items
The following items are not eligible for return:
- Products marked as “Final Sale” or “Non-Returnable.”
- Personalized or customized items.
- Products damaged due to misuse, mishandling, or improper storage by the customer.
3. Return Process
To initiate a return:
- Contact us at support@uniqueshoppingkaraikudi.com or call us at +91 79041 61415 within 7 days of delivery.
- Provide the following details:
- Order ID
- Reason for return
- Supporting evidence (e.g., photographs of the damaged/defective item).
- Once approved, you will receive instructions for returning the product.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the product was defective, damaged, or incorrect.
- Ensure the product is securely packed to avoid damage during transit.
- We recommend using a trackable shipping method to ensure the return reaches us.
5. Refund Policy
- Refunds are processed only after the returned product is received and inspected by our team.
- If approved, the refund will be initiated within 5-7 business days to your original payment method.
- In case of COD orders, refunds will be issued as store credit or via bank transfer (details to be provided by the customer).
6. Exchange Policy
- If you wish to exchange a product for a different item or variant, please follow the return process and mention your exchange request.
- Exchanges are subject to availability of stock.
7. Cancellation Policy
- Orders can be canceled within 24 hours of placement, provided they have not been shipped.
- To cancel an order, contact us at support@uniqueshoppingkaraikudi.com or +91 79041 61415.
- Refunds for canceled orders will be processed within 5-7 business days.
8. Damaged or Incorrect Products
- If you receive a damaged, defective, or incorrect product, contact us immediately with supporting evidence (e.g., photos).
- We will arrange for a replacement or refund based on your preference.
9. Contact Us
If you have any questions or concerns regarding returns or refunds, feel free to reach out to us:
Unique Shopping Karaikudi
- Address: Anna Nagar Valluvar Street, Sakkottai Post, Karaikudi, Sivagangai, Tamil Nadu – 630002
- Phone: +91 79041 61415
- Email: support@uniqueshoppingkaraikudi.com
By making a purchase on our Website, you agree to this Return and Refund Policy.